Shipping, Exchanges and Returns
How your wine reaches you, what it costs for each destination, and what to do if something doesn’t go as expected. All in one place.
Last updated — August 2026
Frequently asked questions
Quick answers to the most common questions. For the full detail, go to the sections below.
When are deliveries made?
Deliveries are made during business hours, on business days, to the address given when the order was placed.
How long does delivery take?
In mainland Portugal, delivery generally takes 2 to 3 business days, and in exceptional cases may extend to 5 business days. You will be notified by email when your order is dispatched for delivery.
When is shipping free?
In mainland Portugal, shipping is free on orders over €59.90. Pickup at the Braga Pickup Point is always free.
How does pickup at the Braga Pickup Point work?
Available at UNA Concept Store, Avenida João XXI, no. 789, Braga. Once your order is confirmed, a pickup code is sent by email. To collect your order, you must present the code received by email together with the ID card of the person named on the order. Free of charge.
What if no one is at the address?
A second delivery attempt is made within the following 24 hours. If delivery is still unsuccessful after the second attempt, or in the case of an incorrect or incomplete address, the full shipping cost may be charged for a new delivery.
Can I cancel after placing an order?
Yes. Orders can be cancelled by email before dispatch. Once dispatch has been confirmed, cancellation is assessed on a case-by-case basis, in accordance with applicable law.
My wine arrived faulty. What should I do?
We replace any contaminated or damaged product. Contact us with your order number within 30 days of receiving it. The bottle and cork must be returned before we can proceed with the exchange; shipping and collection costs are our responsibility.
Shipping costs
Prices vary by destination and by the number of bottles. Choose your region to see the table.
Mainland Portugal
Delivery in 48 / 72 hours
- 1 to 6€8
- 7 to 12€10
- 13 to 18€12
- 19 to 24€14
Free shipping on orders over €59.90. Collection at our Braga Pickup Point is always free.
Portuguese Islands
Azores and Madeira
- 1 to 6€16
- 7 to 12€25
- 13 to 18€29
- 19 to 24€34
Each additional bottle adds €1.70.
Spain
Mainland Spain
- 1 to 6€10
- 7 to 12€12
- 13 to 18€13
- 19 to 24€14
Each additional bottle adds €1.00.
Germany, France.
- 1 to 6€20
- 7 to 12€30
- 13 to 18€43
Austria, Belgium, Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Greece, Netherlands, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Czechia, Romania.
- 1 to 6€25
- 7 to 12€35
- 13 to 18€45
Denmark, Finland, Liechtenstein, Monaco, Norway, San Marino, Sweden.
- 1 to 6€38
- 7 to 12€48
- 13 to 18€60
If customs duties and VAT apply, they must be paid to the courier.
United Kingdom
Minimum order of €200
- 1 to 6€20
- 7 to 12€30
- 13 to 18€43
In addition to delivery, a fixed tax and a customs charge apply, comprising: UK VAT (20%), except on non-alcoholic products, fruit juices, books and magazines; customs duties (€3.50 per 75 cl bottle); DHL's fixed handling fee (€17 per order); and exchange-rate charges. All customs and tax charges are paid at the time of ordering.
Switzerland
Prices excluding taxes
- 1 to 6€38
- 7 to 12€48
- 13 to 18€60
If customs duties and VAT apply, they must be paid to the courier.
U.S.A.
Prices excluding taxes
- 1 to 6€150
- 7 to 12€205
- 13 to 18€305
- 19 to 24€395
If customs duties and VAT apply, they must be paid to the courier.
Any questions about your destination? Send us a message.
Applicable law
- Influente & Peculiar Unipessoal Lda recognises all its customers' right to withdraw from contracts entered into, allowing the return of purchased products within 14 days, under the terms of Decree-Law no. 24/2014 of 14 February, as currently in force, which transposes Directive 2011/83/EU on consumer rights.
- All purchases made on this website are subject to Portuguese law. Any dispute or disagreement over the interpretation of these terms of sale will be submitted to the competent Portuguese court.
- If the customer is located outside mainland Portugal, any legal proceedings must be brought exclusively before the Portuguese courts.
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Under article 18 of Law no. 144/2015 of 8 September, please note that the available Alternative Dispute Resolution entity is the Braga Consumer Dispute Arbitration Centre (CIAB — Arbitration Court):
Address: Rua D. Afonso Henriques n.º 1, 4700-030 Braga, Portugal
Email: [email protected]
Phone: +351 253 617 604
Website: www.ciab.pt
Hours: 9:00 a.m. — 4:00 p.m. (Portugal time)
Orders
Confirmation, changes and payment.
- Once confirmed, an email is sent to the registered address with the order details and the corresponding invoice. If you do not receive the email, contact us so we can resend the notification.
- To correct or change details before dispatch, please contact us as soon as possible. Changes to orders that have already been dispatched are assessed on a case-by-case basis.
- Orders are only processed once payment has been received in full. Placing an order, by itself, does not constitute a reservation of the products.
- If an order cannot be fulfilled, in part or in full, you will be contacted immediately so we can find the most suitable solution.
Exchanges and returns
Cancellation
- Orders can be cancelled by email before dispatch. Once dispatch has been confirmed, cancellation is assessed on a case-by-case basis, in accordance with applicable law. To cancel, please provide the order number, tax ID and delivery address used for the purchase.
Exchanges and faulty products
- We replace any contaminated or damaged product. The bottle and cork must be returned before we proceed with the exchange; shipping and collection costs are our responsibility. For exchanges or returns, please contact us with your order number. Customers have 30 days from the date of receipt to report any defect. In the case of an incorrect item being sent, the deadline is 14 days.
- To return an item, the product must be in perfect condition and, where applicable, in its original packaging, accompanied by proof of purchase or invoice. Once the goods are received and their condition confirmed, the amount is refunded using the payment method originally used, or another solution agreed in advance.
- We take responsibility for defects arising from manufacturing or raw materials. After review by us and the producer, an exchange or refund is carried out at no cost to the customer.
What is not accepted
- Returns are not accepted for products that have been used, altered or modified. We are not responsible for defects arising from incorrect use, negligence, poor storage conditions or force majeure.