{"id":20173,"date":"2026-08-07T00:57:40","date_gmt":"2026-08-07T00:57:40","guid":{"rendered":"https:\/\/natwineaficionados.com\/apoio-ao-cliente\/"},"modified":"2026-08-30T11:03:07","modified_gmt":"2026-08-30T11:03:07","slug":"atencion-al-cliente","status":"publish","type":"page","link":"https:\/\/natwineaficionados.com\/es\/atencion-al-cliente\/","title":{"rendered":"Atenci\u00f3n al Cliente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20173\" class=\"elementor elementor-20173 elementor-17595\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f67263 e-flex e-con-boxed e-con e-parent\" data-id=\"9f67263\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-551417a e-con-full e-flex e-con e-child\" data-id=\"551417a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91d20a8 elementor-widget elementor-widget-heading\" data-id=\"91d20a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">T\u00e9rminos y Condiciones<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-880d5ba elementor-widget elementor-widget-heading\" data-id=\"880d5ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Env\u00edos, Cambios y Devoluciones<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3f1287 elementor-widget elementor-widget-text-editor\" data-id=\"c3f1287\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>C\u00f3mo le llega el vino, cu\u00e1nto cuesta para cada destino, y qu\u00e9 hacer si algo no sale como se esperaba. Todo en un solo lugar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e012907 elementor-widget elementor-widget-text-editor\" data-id=\"e012907\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00daltima actualizaci\u00f3n \u2014 Agosto de 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c28251c e-flex e-con-boxed e-con e-parent\" data-id=\"c28251c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4fab5d7 e-grid e-con-full e-con e-child\" data-id=\"4fab5d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2c26338 e-con-full e-flex e-con e-child\" data-id=\"2c26338\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9c59ba6 e-con-full e-flex e-con e-child\" data-id=\"9c59ba6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64811ff elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"64811ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#perguntasfrequentes\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Preguntas frecuentes<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b103d7 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"7b103d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#custosdeenvio\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Costes de env\u00edo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1048c23 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"1048c23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#leiaplicavel\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ley Aplicable<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d485d8a elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"d485d8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#encomendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Pedidos<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e066e72 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"e066e72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#trocas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Cambios y devoluciones<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7310151 e-con-full e-flex e-con e-child\" data-id=\"7310151\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-232e4d1 e-con-full e-flex e-con e-child\" data-id=\"232e4d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64ba7af elementor-widget elementor-widget-heading\" data-id=\"64ba7af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Preguntas frecuentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea13407 elementor-widget elementor-widget-text-editor\" data-id=\"ea13407\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Las respuestas r\u00e1pidas a las dudas m\u00e1s comunes. Para el detalle completo, vaya a las secciones siguientes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e2443d elementor-widget elementor-widget-n-accordion\" data-id=\"0e2443d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1480\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1480\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfCu\u00e1ndo se realizan las entregas? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1480\" class=\"elementor-element elementor-element-e1b98bc e-con-full e-flex e-con e-child\" data-id=\"e1b98bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2e9184 elementor-widget elementor-widget-text-editor\" data-id=\"e2e9184\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Las entregas se realizan en horario laboral, en d\u00edas h\u00e1biles, en la direcci\u00f3n indicada en el momento del pedido.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1481\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1481\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfCu\u00e1nto tarda la entrega? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1481\" class=\"elementor-element elementor-element-17e239e e-con-full e-flex e-con e-child\" data-id=\"17e239e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0f4ab7 elementor-widget elementor-widget-text-editor\" data-id=\"e0f4ab7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>En Portugal continental, la entrega se realiza por norma general en 2 a 3 d\u00edas h\u00e1biles, pudiendo excepcionalmente extenderse hasta 5 d\u00edas h\u00e1biles. Se le notificar\u00e1 por correo electr\u00f3nico cuando el pedido salga para su entrega.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1482\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1482\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfCu\u00e1ndo es gratuito el env\u00edo? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1482\" class=\"elementor-element elementor-element-d90abf4 e-con-full e-flex e-con e-child\" data-id=\"d90abf4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d119e24 elementor-widget elementor-widget-text-editor\" data-id=\"d119e24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>En Portugal continental, el env\u00edo es gratuito en pedidos superiores a 59,90 \u20ac. La recogida en el Pickup Point de Braga es siempre gratuita.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1483\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1483\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfC\u00f3mo funciona la recogida en el Pickup Point de Braga? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1483\" class=\"elementor-element elementor-element-d9bf4c1 e-flex e-con-boxed e-con e-child\" data-id=\"d9bf4c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65d47dc elementor-widget elementor-widget-text-editor\" data-id=\"65d47dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Disponible en UNA Concept Store, Avenida Jo\u00e3o XXI, n.\u00ba 789, Braga. Tras la confirmaci\u00f3n del pedido, se env\u00eda por correo electr\u00f3nico un c\u00f3digo de recogida. Para retirar el pedido, es necesario presentar el c\u00f3digo recibido por correo electr\u00f3nico y el documento de identidad del titular del pedido. Entrega gratuita.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1484\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1484\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfY si no hay nadie en la direcci\u00f3n? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1484\" class=\"elementor-element elementor-element-982abe6 e-flex e-con-boxed e-con e-child\" data-id=\"982abe6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c0444c elementor-widget elementor-widget-text-editor\" data-id=\"9c0444c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Se realiza un segundo intento de entrega en las 24 horas siguientes. Si la entrega no se completa en el segundo intento, o en caso de direcci\u00f3n incorrecta o incompleta, puede cobrarse el importe \u00edntegro del env\u00edo para realizar una nueva entrega.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1485\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1485\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfPuedo cancelar despu\u00e9s de haber hecho el pedido? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1485\" class=\"elementor-element elementor-element-bc79777 e-flex e-con-boxed e-con e-child\" data-id=\"bc79777\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf4ebe6 elementor-widget elementor-widget-text-editor\" data-id=\"bf4ebe6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>S\u00ed. Los pedidos pueden cancelarse por correo electr\u00f3nico antes del env\u00edo. Una vez confirmado el env\u00edo, la cancelaci\u00f3n se eval\u00faa caso por caso, de acuerdo con la legislaci\u00f3n vigente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1486\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1486\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> El vino lleg\u00f3 defectuoso. \u00bfQu\u00e9 hago? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1486\" class=\"elementor-element elementor-element-c90a7ef e-flex e-con-boxed e-con e-child\" data-id=\"c90a7ef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43b1f8a elementor-widget elementor-widget-text-editor\" data-id=\"43b1f8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Sustituimos cualquier producto contaminado o da\u00f1ado. Cont\u00e1ctenos con el n\u00famero de pedido en un plazo de 30 d\u00edas desde la recepci\u00f3n. Es necesario devolver la botella y el corcho antes de proceder al cambio; los costes de env\u00edo y recogida corren de nuestra cuenta.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbf667a e-con-full e-flex e-con e-child\" data-id=\"fbf667a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d090bd elementor-widget elementor-widget-heading\" data-id=\"8d090bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Costes de env\u00edo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3b4698 elementor-widget elementor-widget-text-editor\" data-id=\"c3b4698\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Los precios var\u00edan seg\u00fan el destino y el n\u00famero de botellas. Elija su regi\u00f3n para ver la tabla.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75db4e8 elementor-widget elementor-widget-html\" data-id=\"75db4e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ============================================================\n     NATWINE AFICIONADOS \u2014 Bloque \"Costes de env\u00edo\" (ES)\n     Pegar en un widget HTML de Elementor.\n     Para cambiar precios: editar solo los <li> dentro de cada .nw-ship__row\n     Para a\u00f1adir un destino: duplicar un <button role=\"tab\"> y su\n     <section role=\"tabpanel\"> correspondiente (los ids deben coincidir).\n     ============================================================ -->\n\n<style>\n.nw-ship{\n  --nw-red:#B83550;\n  --nw-red-text:#9D2A41;\n  --nw-cream:#F3F0E7;\n  --nw-cream-soft:#FAF8F2;\n  --nw-border:#B8BEC9;\n  --nw-rule:#D5D9E0;\n  --nw-ink:#191E28;\n  --nw-muted:#778394;\n  --nw-faint:#A5ACBA;\n\n  font-family:inherit;\n  color:var(--nw-ink);\n  background:#fff;\n  border:1px solid var(--nw-border);\n  max-width:100%;\n}\n.nw-ship *,.nw-ship *::before,.nw-ship *::after{box-sizing:border-box;}\n\n\/* ---------- barra de separadores ---------- *\/\n.nw-ship__tabs{\n  display:flex;\n  flex-wrap:wrap;\n  border-bottom:1px solid var(--nw-border);\n}\n.nw-ship__tab{\n  flex:0 1 auto;\n  appearance:none;\n  background:transparent;\n  border:0;\n  border-bottom:3px solid transparent;\n  margin:0;\n  padding:16px 19px 13px;\n  font:inherit;\n  font-size:15px;\n  line-height:1.2;\n  letter-spacing:.01em;\n  color:var(--nw-muted);\n  white-space:nowrap;\n  cursor:pointer;\n  transition:background .15s ease,color .15s ease;\n}\n.nw-ship__tab:hover{color:var(--nw-ink);}\n.nw-ship__tab[aria-selected=\"true\"]{\n  background:var(--nw-cream);\n  border-bottom-color:var(--nw-red);\n  color:var(--nw-red-text);\n}\n.nw-ship__tab:focus-visible{outline:2px solid var(--nw-red);outline-offset:-3px;}\n\n\/* ---------- pain\u00e9is ---------- *\/\n.nw-ship__panel{padding:30px 32px 34px;}\n.nw-ship__panel[hidden]{display:none;}\n\n.nw-ship__title{\n  margin:0;\n  font:inherit;\n  font-size:20px;\n  line-height:1.3;\n  color:var(--nw-ink);\n}\n.nw-ship__eyebrow{\n  margin:7px 0 0;\n  font-size:11px;\n  letter-spacing:.16em;\n  text-transform:uppercase;\n  color:var(--nw-red-text);\n}\n\n\/* ---------- selector de zonas (U.E.) ---------- *\/\n.nw-ship__zones{\n  display:flex;\n  flex-wrap:wrap;\n  gap:10px 34px;\n  margin:0 0 14px;\n  padding:0;\n  border:0;\n}\n.nw-ship__zone{\n  display:inline-flex;\n  align-items:center;\n  gap:11px;\n  font-size:17px;\n  color:var(--nw-ink);\n  cursor:pointer;\n}\n.nw-ship__zone input{\n  width:19px;height:19px;margin:0;\n  accent-color:var(--nw-red-text);\n  cursor:pointer;\n}\n.nw-ship__countries{\n  margin:0 0 26px;\n  font-size:14px;\n  line-height:1.65;\n  color:var(--nw-faint);\n}\n.nw-ship__zonebody[hidden]{display:none;}\n\n\/* ---------- tabela ---------- *\/\n.nw-ship__table{margin-top:26px;}\n.nw-ship__thead,.nw-ship__row{\n  display:flex;\n  align-items:center;\n  justify-content:space-between;\n  gap:16px;\n}\n.nw-ship__thead{\n  padding-bottom:12px;\n  font-size:11px;\n  letter-spacing:.16em;\n  text-transform:uppercase;\n  color:var(--nw-border);\n}\n.nw-ship__rows{margin:0;padding:0;list-style:none;}\n.nw-ship__row{\n  padding:14px 0;\n  border-top:1px solid var(--nw-rule);\n  font-size:16px;\n}\n.nw-ship__price{white-space:nowrap;}\n\n\/* ---------- nota \/ rodap\u00e9 do painel ---------- *\/\n.nw-ship__note{\n  margin-top:22px;\n  padding:15px 18px;\n  background:var(--nw-cream-soft);\n  border:1px solid var(--nw-cream);\n  font-size:14px;\n  line-height:1.6;\n  color:var(--nw-ink);\n}\n.nw-ship__note b{color:var(--nw-red-text);font-weight:600;}\n.nw-ship__note--plain{background:transparent;border:0;padding:15px 0 0;color:var(--nw-muted);}\n\n.nw-ship__ask{\n  margin:18px 2px 0;\n  font-size:14px;\n  color:var(--nw-muted);\n}\n.nw-ship__ask a{color:var(--nw-red-text);text-decoration:underline;}\n\n@media (max-width:600px){\n  .nw-ship__tab{padding:14px 14px 11px;font-size:13.5px;}\n  .nw-ship__panel{padding:24px 20px 28px;}\n  .nw-ship__title{font-size:18px;}\n  .nw-ship__row{font-size:15px;}\n}\n<\/style>\n\n<div class=\"nw-ship\" id=\"nwShip\">\n\n  <div class=\"nw-ship__tabs\" role=\"tablist\" aria-label=\"Costes de env\u00edo por destino\">\n    <button class=\"nw-ship__tab\" role=\"tab\" id=\"nwtab-pt\"  aria-controls=\"nwpanel-pt\"  aria-selected=\"true\">Portugal Peninsular<\/button>\n    <button class=\"nw-ship__tab\" role=\"tab\" id=\"nwtab-ilhas\" aria-controls=\"nwpanel-ilhas\" aria-selected=\"false\" tabindex=\"-1\">Portugal Islas<\/button>\n    <button class=\"nw-ship__tab\" role=\"tab\" id=\"nwtab-es\"  aria-controls=\"nwpanel-es\"  aria-selected=\"false\" tabindex=\"-1\">Espa\u00f1a<\/button>\n    <button class=\"nw-ship__tab\" role=\"tab\" id=\"nwtab-ue\"  aria-controls=\"nwpanel-ue\"  aria-selected=\"false\" tabindex=\"-1\">U.E.<\/button>\n    <button class=\"nw-ship__tab\" role=\"tab\" id=\"nwtab-uk\"  aria-controls=\"nwpanel-uk\"  aria-selected=\"false\" tabindex=\"-1\">Reino Unido<\/button>\n    <button class=\"nw-ship__tab\" role=\"tab\" id=\"nwtab-ch\"  aria-controls=\"nwpanel-ch\"  aria-selected=\"false\" tabindex=\"-1\">Suiza<\/button>\n    <button class=\"nw-ship__tab\" role=\"tab\" id=\"nwtab-us\"  aria-controls=\"nwpanel-us\"  aria-selected=\"false\" tabindex=\"-1\">EE. UU.<\/button>\n  <\/div>\n\n  <!-- ============ PORTUGAL CONTINENTAL ============ -->\n  <section class=\"nw-ship__panel\" role=\"tabpanel\" id=\"nwpanel-pt\" aria-labelledby=\"nwtab-pt\" tabindex=\"0\">\n    <h3 class=\"nw-ship__title\">Portugal Peninsular<\/h3>\n    <p class=\"nw-ship__eyebrow\">Entregas en 48 \/ 72 horas<\/p>\n    <div class=\"nw-ship__table\">\n      <div class=\"nw-ship__thead\"><span>N\u00famero de botellas<\/span><span>Precio<\/span><\/div>\n      <ul class=\"nw-ship__rows\">\n        <li class=\"nw-ship__row\"><span>1 a 6<\/span><span class=\"nw-ship__price\">8 \u20ac<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>7 a 12<\/span><span class=\"nw-ship__price\">10 \u20ac<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>13 a 18<\/span><span class=\"nw-ship__price\">12 \u20ac<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>19 a 24<\/span><span class=\"nw-ship__price\">14 \u20ac<\/span><\/li>\n      <\/ul>\n    <\/div>\n    <p class=\"nw-ship__note\">Env\u00edo gratuito en pedidos superiores a <b>59,90 \u20ac<\/b>. La recogida en nuestro Pickup Point de Braga es siempre gratuita.<\/p>\n  <\/section>\n\n  <!-- ============ PORTUGAL ILHAS ============ -->\n  <section class=\"nw-ship__panel\" role=\"tabpanel\" id=\"nwpanel-ilhas\" aria-labelledby=\"nwtab-ilhas\" tabindex=\"0\" hidden>\n    <h3 class=\"nw-ship__title\">Portugal Islas<\/h3>\n    <p class=\"nw-ship__eyebrow\">Azores y Madeira<\/p>\n    <div class=\"nw-ship__table\">\n      <div class=\"nw-ship__thead\"><span>N\u00famero de botellas<\/span><span>Precio<\/span><\/div>\n      <ul class=\"nw-ship__rows\">\n        <li class=\"nw-ship__row\"><span>1 a 6<\/span><span class=\"nw-ship__price\">16 \u20ac<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>7 a 12<\/span><span class=\"nw-ship__price\">25 \u20ac<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>13 a 18<\/span><span class=\"nw-ship__price\">29 \u20ac<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>19 a 24<\/span><span class=\"nw-ship__price\">34 \u20ac<\/span><\/li>\n      <\/ul>\n    <\/div>\n    <p class=\"nw-ship__note\">Por cada botella adicional se a\u00f1aden <b>1,70 \u20ac<\/b>.<\/p>\n  <\/section>\n\n  <!-- ============ ESPANHA ============ -->\n  <section class=\"nw-ship__panel\" role=\"tabpanel\" id=\"nwpanel-es\" aria-labelledby=\"nwtab-es\" tabindex=\"0\" hidden>\n    <h3 class=\"nw-ship__title\">Espa\u00f1a<\/h3>\n    <p class=\"nw-ship__eyebrow\">Espa\u00f1a Peninsular<\/p>\n    <div class=\"nw-ship__table\">\n      <div class=\"nw-ship__thead\"><span>N\u00famero de botellas<\/span><span>Precio<\/span><\/div>\n      <ul class=\"nw-ship__rows\">\n        <li class=\"nw-ship__row\"><span>1 a 6<\/span><span class=\"nw-ship__price\">10 \u20ac<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>7 a 12<\/span><span class=\"nw-ship__price\">12 \u20ac<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>13 a 18<\/span><span class=\"nw-ship__price\">13 \u20ac<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>19 a 24<\/span><span class=\"nw-ship__price\">14 \u20ac<\/span><\/li>\n      <\/ul>\n    <\/div>\n    <p class=\"nw-ship__note\">Por cada botella adicional se a\u00f1aden <b>1,00 \u20ac<\/b>.<\/p>\n  <\/section>\n\n  <!-- ============ U.E. (3 zonas) ============ -->\n  <section class=\"nw-ship__panel\" role=\"tabpanel\" id=\"nwpanel-ue\" aria-labelledby=\"nwtab-ue\" tabindex=\"0\" hidden>\n    <fieldset class=\"nw-ship__zones\">\n      <legend class=\"sr-only\" style=\"position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);\">Zona de destino<\/legend>\n      <label class=\"nw-ship__zone\"><input type=\"radio\" name=\"nwZone\" value=\"z1\" checked> Zona 1<\/label>\n      <label class=\"nw-ship__zone\"><input type=\"radio\" name=\"nwZone\" value=\"z2\"> Zona 2<\/label>\n      <label class=\"nw-ship__zone\"><input type=\"radio\" name=\"nwZone\" value=\"z3\"> Zona 3<\/label>\n    <\/fieldset>\n\n    <div class=\"nw-ship__zonebody\" data-zone=\"z1\">\n      <p class=\"nw-ship__countries\">Alemania, Francia.<\/p>\n      <div class=\"nw-ship__table\">\n        <div class=\"nw-ship__thead\"><span>N\u00famero de botellas<\/span><span>Precio<\/span><\/div>\n        <ul class=\"nw-ship__rows\">\n          <li class=\"nw-ship__row\"><span>1 a 6<\/span><span class=\"nw-ship__price\">20 \u20ac<\/span><\/li>\n          <li class=\"nw-ship__row\"><span>7 a 12<\/span><span class=\"nw-ship__price\">30 \u20ac<\/span><\/li>\n          <li class=\"nw-ship__row\"><span>13 a 18<\/span><span class=\"nw-ship__price\">43 \u20ac<\/span><\/li>\n        <\/ul>\n      <\/div>\n    <\/div>\n\n    <div class=\"nw-ship__zonebody\" data-zone=\"z2\" hidden>\n      <p class=\"nw-ship__countries\">Austria, B\u00e9lgica, Bulgaria, Croacia, Eslovaquia, Eslovenia, Estonia, Grecia, Pa\u00edses Bajos, Hungr\u00eda, Irlanda, Italia, Letonia, Lituania, Luxemburgo, Polonia, Chequia, Ruman\u00eda.<\/p>\n      <div class=\"nw-ship__table\">\n        <div class=\"nw-ship__thead\"><span>N\u00famero de botellas<\/span><span>Precio<\/span><\/div>\n        <ul class=\"nw-ship__rows\">\n          <li class=\"nw-ship__row\"><span>1 a 6<\/span><span class=\"nw-ship__price\">25 \u20ac<\/span><\/li>\n          <li class=\"nw-ship__row\"><span>7 a 12<\/span><span class=\"nw-ship__price\">35 \u20ac<\/span><\/li>\n          <li class=\"nw-ship__row\"><span>13 a 18<\/span><span class=\"nw-ship__price\">45 \u20ac<\/span><\/li>\n        <\/ul>\n      <\/div>\n    <\/div>\n\n    <div class=\"nw-ship__zonebody\" data-zone=\"z3\" hidden>\n      <p class=\"nw-ship__countries\">Dinamarca, Finlandia, Liechtenstein, M\u00f3naco, Noruega, San Marino, Suecia.<\/p>\n      <div class=\"nw-ship__table\">\n        <div class=\"nw-ship__thead\"><span>N\u00famero de botellas<\/span><span>Precio<\/span><\/div>\n        <ul class=\"nw-ship__rows\">\n          <li class=\"nw-ship__row\"><span>1 a 6<\/span><span class=\"nw-ship__price\">38 \u20ac<\/span><\/li>\n          <li class=\"nw-ship__row\"><span>7 a 12<\/span><span class=\"nw-ship__price\">48 \u20ac<\/span><\/li>\n          <li class=\"nw-ship__row\"><span>13 a 18<\/span><span class=\"nw-ship__price\">60 \u20ac<\/span><\/li>\n        <\/ul>\n      <\/div>\n      <p class=\"nw-ship__note\">Si se aplican aranceles aduaneros e IVA, deber\u00e1n abonarse al mensajero.<\/p>\n    <\/div>\n  <\/section>\n\n  <!-- ============ REINO UNIDO ============ -->\n  <section class=\"nw-ship__panel\" role=\"tabpanel\" id=\"nwpanel-uk\" aria-labelledby=\"nwtab-uk\" tabindex=\"0\" hidden>\n    <h3 class=\"nw-ship__title\">Reino Unido<\/h3>\n    <p class=\"nw-ship__eyebrow\">Pedido m\u00ednimo de 200 \u20ac<\/p>\n    <div class=\"nw-ship__table\">\n      <div class=\"nw-ship__thead\"><span>N\u00famero de botellas<\/span><span>Precio<\/span><\/div>\n      <ul class=\"nw-ship__rows\">\n        <li class=\"nw-ship__row\"><span>1 a 6<\/span><span class=\"nw-ship__price\">20 \u20ac<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>7 a 12<\/span><span class=\"nw-ship__price\">30 \u20ac<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>13 a 18<\/span><span class=\"nw-ship__price\">43 \u20ac<\/span><\/li>\n      <\/ul>\n    <\/div>\n    <p class=\"nw-ship__note\">Adem\u00e1s de la entrega, se aplica un impuesto fijo y una tasa aduanera que incluye: IVA del Reino Unido (20 %), excepto en productos sin alcohol, zumos de fruta, libros y revistas; aranceles aduaneros (3,50 \u20ac por botella de 75 cl); tasa fija de gesti\u00f3n de DHL (17 \u20ac por pedido); y gastos de cambio de divisa. Todas las tasas aduaneras y fiscales se abonan en el momento del pedido.<\/p>\n  <\/section>\n\n  <!-- ============ SU\u00cd\u00c7A ============ -->\n  <section class=\"nw-ship__panel\" role=\"tabpanel\" id=\"nwpanel-ch\" aria-labelledby=\"nwtab-ch\" tabindex=\"0\" hidden>\n    <h3 class=\"nw-ship__title\">Suiza<\/h3>\n    <p class=\"nw-ship__eyebrow\">Precios sin impuestos<\/p>\n    <div class=\"nw-ship__table\">\n      <div class=\"nw-ship__thead\"><span>N\u00famero de botellas<\/span><span>Precio<\/span><\/div>\n      <ul class=\"nw-ship__rows\">\n        <li class=\"nw-ship__row\"><span>1 a 6<\/span><span class=\"nw-ship__price\">38 \u20ac<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>7 a 12<\/span><span class=\"nw-ship__price\">48 \u20ac<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>13 a 18<\/span><span class=\"nw-ship__price\">60 \u20ac<\/span><\/li>\n      <\/ul>\n    <\/div>\n    <p class=\"nw-ship__note\">Si se aplican aranceles aduaneros e IVA, deber\u00e1n abonarse al mensajero.<\/p>\n  <\/section>\n\n  <!-- ============ E.U.A. ============ -->\n  <section class=\"nw-ship__panel\" role=\"tabpanel\" id=\"nwpanel-us\" aria-labelledby=\"nwtab-us\" tabindex=\"0\" hidden>\n    <h3 class=\"nw-ship__title\">EE. UU.<\/h3>\n    <p class=\"nw-ship__eyebrow\">Precios sin impuestos<\/p>\n    <div class=\"nw-ship__table\">\n      <div class=\"nw-ship__thead\"><span>N\u00famero de botellas<\/span><span>Precio<\/span><\/div>\n      <ul class=\"nw-ship__rows\">\n        <li class=\"nw-ship__row\"><span>1 a 6<\/span><span class=\"nw-ship__price\">150 \u20ac<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>7 a 12<\/span><span class=\"nw-ship__price\">205 \u20ac<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>13 a 18<\/span><span class=\"nw-ship__price\">305 \u20ac<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>19 a 24<\/span><span class=\"nw-ship__price\">395 \u20ac<\/span><\/li>\n      <\/ul>\n    <\/div>\n    <p class=\"nw-ship__note\">Si se aplican aranceles aduaneros e IVA, deber\u00e1n abonarse al mensajero.<\/p>\n  <\/section>\n\n<\/div>\n\n\n<script>\n(function () {\n  var root = document.getElementById('nwShip');\n  if (!root || root.dataset.nwReady) return;\n  root.dataset.nwReady = '1';\n\n  var tabs = [].slice.call(root.querySelectorAll('.nw-ship__tab'));\n\n  function select(tab, focus) {\n    tabs.forEach(function (t) {\n      var on = t === tab;\n      t.setAttribute('aria-selected', on ? 'true' : 'false');\n      t.tabIndex = on ? 0 : -1;\n      var panel = document.getElementById(t.getAttribute('aria-controls'));\n      if (panel) panel.hidden = !on;\n    });\n    if (focus) tab.focus();\n  }\n\n  tabs.forEach(function (tab, i) {\n    tab.addEventListener('click', function () { select(tab); });\n    tab.addEventListener('keydown', function (e) {\n      var k = e.key, next = null;\n      if (k === 'ArrowRight') next = tabs[(i + 1) % tabs.length];\n      else if (k === 'ArrowLeft') next = tabs[(i - 1 + tabs.length) % tabs.length];\n      else if (k === 'Home') next = tabs[0];\n      else if (k === 'End') next = tabs[tabs.length - 1];\n      if (next) { e.preventDefault(); select(next, true); }\n    });\n  });\n\n  var zoneBodies = [].slice.call(root.querySelectorAll('.nw-ship__zonebody'));\n  root.querySelectorAll('input[name=\"nwZone\"]').forEach(function (input) {\n    input.addEventListener('change', function () {\n      zoneBodies.forEach(function (b) { b.hidden = b.dataset.zone !== input.value; });\n    });\n  });\n})();\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c19273 elementor-widget elementor-widget-text-editor\" data-id=\"7c19273\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00bfAlguna duda sobre su destino? <a href=\"mailto:info@natwineaficionados.com\">Env\u00edenos un mensaje<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-05b6796 e-con-full e-flex e-con e-child\" data-id=\"05b6796\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f22a4f3 elementor-widget elementor-widget-heading\" data-id=\"f22a4f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ley Aplicable<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6299f75 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"6299f75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Influente &amp; Peculiar Unipessoal Lda reconoce a todos sus clientes el derecho de desistimiento de los contratos celebrados, permitiendo la devoluci\u00f3n de los productos adquiridos en un plazo de 14 d\u00edas, en los t\u00e9rminos del Decreto-Ley n.\u00ba 24\/2014, de 14 de febrero, en su redacci\u00f3n vigente, que transpone la Directiva 2011\/83\/UE relativa a los derechos de los consumidores.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Todas las compras realizadas en este sitio web est\u00e1n sujetas a la legislaci\u00f3n portuguesa. Cualquier conflicto o divergencia en la interpretaci\u00f3n de las condiciones de venta se someter\u00e1 al Tribunal Portugu\u00e9s competente.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">En caso de que el cliente se encuentre fuera de Portugal continental, cualquier proceso judicial deber\u00e1 iniciarse exclusivamente ante los Tribunales Portugueses.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">En virtud del art\u00edculo 18 de la Ley n.\u00ba 144\/2015, de 8 de septiembre, se informa de que la entidad de Resoluci\u00f3n Alternativa de Litigios disponible es el Centro de Arbitraje de Conflictos de Consumo de Braga (CIAB \u2014 Tribunal Arbitral):<br><br>  Direcci\u00f3n: Rua D. Afonso Henriques n.\u00ba 1, 4700-030 Braga, Portugal<br> Correo electr\u00f3nico: geral@ciab.pt<br> Tel\u00e9fono: +351 253 617 604<br> Sitio web: www.ciab.pt<br> Horario: 9:00 \u2014 16:00 (hora de Portugal)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-10eae97 e-con-full e-flex e-con e-child\" data-id=\"10eae97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db00cb4 elementor-widget elementor-widget-heading\" data-id=\"db00cb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pedidos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15c6b7e elementor-widget elementor-widget-text-editor\" data-id=\"15c6b7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Confirmaci\u00f3n, cambios y pago.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbe1926 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"dbe1926\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Tras la confirmaci\u00f3n, se env\u00eda un correo electr\u00f3nico a la direcci\u00f3n registrada con los detalles del pedido y la factura correspondiente. Si no recibe el correo, <a href=\"mailto:info@natwineaficionados.com\">cont\u00e1ctenos<\/a> para que le reenviemos la notificaci\u00f3n.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Para corregir o modificar datos antes del env\u00edo, cont\u00e1ctenos lo antes posible. Los cambios en pedidos ya enviados se eval\u00faan caso por caso.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Los pedidos solo se procesan tras la recepci\u00f3n efectiva del pago. La formalizaci\u00f3n del pedido, por s\u00ed sola, no constituye una reserva de los productos.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Si un pedido no puede ser atendido, en parte o en su totalidad, se le contactar\u00e1 de inmediato para encontrar la soluci\u00f3n m\u00e1s adecuada.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b627dad e-con-full e-flex e-con e-child\" data-id=\"b627dad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20433dd elementor-widget elementor-widget-heading\" data-id=\"20433dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cambios y devoluciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfe1bfb elementor-widget elementor-widget-text-editor\" data-id=\"bfe1bfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cancelaci\u00f3n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b52c7ec elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"b52c7ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Los pedidos pueden cancelarse por correo electr\u00f3nico antes del env\u00edo. Una vez confirmado el env\u00edo, la cancelaci\u00f3n se eval\u00faa caso por caso, de acuerdo con la legislaci\u00f3n vigente. Para cancelar, indique el n\u00famero de pedido, el NIF\/DNI y la direcci\u00f3n de entrega utilizados en la compra.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-148454b elementor-widget elementor-widget-text-editor\" data-id=\"148454b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cambios y productos defectuosos<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c58e7ef elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"c58e7ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Sustituimos cualquier producto contaminado o da\u00f1ado. Es necesario devolver la botella y el corcho antes de proceder al cambio; los costes de env\u00edo y recogida corren de nuestra cuenta. Para cambios o devoluciones, cont\u00e1ctenos indicando el n\u00famero de pedido. El cliente dispone de 30 d\u00edas desde la fecha de recepci\u00f3n para comunicar cualquier defecto. En caso de env\u00edo err\u00f3neo, el plazo es de 14 d\u00edas.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Para devolver un producto, este debe estar en perfectas condiciones y, si procede, en su embalaje original, acompa\u00f1ado del comprobante de compra o factura. Una vez recibida la mercanc\u00eda y validado su estado, se procede a la devoluci\u00f3n del importe seg\u00fan la modalidad de pago utilizada, u otra soluci\u00f3n previamente acordada.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Asumimos la responsabilidad derivada de defectos de origen o de materia prima. Tras el an\u00e1lisis por nuestra parte y por el productor, se procede al cambio o devoluci\u00f3n sin coste para el cliente.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5abc84a elementor-widget elementor-widget-text-editor\" data-id=\"5abc84a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Qu\u00e9 no se acepta<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e25366 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"0e25366\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">No se acepta la devoluci\u00f3n del producto despu\u00e9s de haber sido usado, alterado o modificado. No nos hacemos responsables de los defectos derivados de un uso incorrecto, negligencia, malas condiciones de almacenamiento o causas de fuerza mayor.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>T\u00e9rminos y Condiciones Env\u00edos, Cambios y Devoluciones C\u00f3mo le llega el vino, cu\u00e1nto cuesta para cada destino, y qu\u00e9 hacer si algo no sale como se esperaba. Todo en un solo lugar. \u00daltima actualizaci\u00f3n \u2014 Agosto de 2026 Preguntas frecuentes Costes de env\u00edo Ley Aplicable Pedidos Cambios y devoluciones Preguntas frecuentes Las respuestas r\u00e1pidas a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20173","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Atenci\u00f3n al Cliente | Natwine Aficionados<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/natwineaficionados.com\/es\/atencion-al-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Atenci\u00f3n al Cliente | Natwine Aficionados\" \/>\n<meta property=\"og:description\" content=\"T\u00e9rminos y Condiciones Env\u00edos, Cambios y Devoluciones C\u00f3mo le llega el vino, cu\u00e1nto cuesta para cada destino, y qu\u00e9 hacer si algo no sale como se esperaba. 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