{"id":20183,"date":"2026-08-30T11:03:06","date_gmt":"2026-08-30T11:03:06","guid":{"rendered":"https:\/\/natwineaficionados.com\/?page_id=20183"},"modified":"2026-08-30T11:03:06","modified_gmt":"2026-08-30T11:03:06","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/natwineaficionados.com\/en\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20183\" class=\"elementor elementor-20183 elementor-17595\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a7737e e-flex e-con-boxed e-con e-parent\" data-id=\"6a7737e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5992c19 e-con-full e-flex e-con e-child\" data-id=\"5992c19\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0496a3 elementor-widget elementor-widget-heading\" data-id=\"e0496a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Terms and Conditions<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8097fc elementor-widget elementor-widget-heading\" data-id=\"f8097fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Shipping, Exchanges and Returns<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f98f7d4 elementor-widget elementor-widget-text-editor\" data-id=\"f98f7d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>How your wine reaches you, what it costs for each destination, and what to do if something doesn&#8217;t go as expected. All in one place.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05c1aee elementor-widget elementor-widget-text-editor\" data-id=\"05c1aee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Last updated \u2014 August 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21ab05d e-flex e-con-boxed e-con e-parent\" data-id=\"21ab05d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-92f18c0 e-grid e-con-full e-con e-child\" data-id=\"92f18c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7bcfcec e-con-full e-flex e-con e-child\" data-id=\"7bcfcec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dd07652 e-con-full e-flex e-con e-child\" data-id=\"dd07652\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3577e86 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"3577e86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#perguntasfrequentes\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Frequently asked questions<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb7d441 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"cb7d441\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#custosdeenvio\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Shipping costs<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcd9c9c elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"bcd9c9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#leiaplicavel\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Applicable law<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7f535d elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"e7f535d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#encomendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Orders<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ab8f54 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"4ab8f54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#trocas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Exchanges and returns<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50618bc e-con-full e-flex e-con e-child\" data-id=\"50618bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1abeeb0 e-con-full e-flex e-con e-child\" data-id=\"1abeeb0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae52828 elementor-widget elementor-widget-heading\" data-id=\"ae52828\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14f26f0 elementor-widget elementor-widget-text-editor\" data-id=\"14f26f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Quick answers to the most common questions. For the full detail, go to the sections below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1897f92 elementor-widget elementor-widget-n-accordion\" data-id=\"1897f92\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2570\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2570\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> When are deliveries made? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2570\" class=\"elementor-element elementor-element-9084513 e-con-full e-flex e-con e-child\" data-id=\"9084513\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02c853e elementor-widget elementor-widget-text-editor\" data-id=\"02c853e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Deliveries are made during business hours, on business days, to the address given when the order was placed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2571\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2571\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How long does delivery take? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2571\" class=\"elementor-element elementor-element-d51c6fb e-con-full e-flex e-con e-child\" data-id=\"d51c6fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-261ee6c elementor-widget elementor-widget-text-editor\" data-id=\"261ee6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In mainland Portugal, delivery generally takes 2 to 3 business days, and in exceptional cases may extend to 5 business days. You will be notified by email when your order is dispatched for delivery.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2572\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2572\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> When is shipping free? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2572\" class=\"elementor-element elementor-element-f244e00 e-con-full e-flex e-con e-child\" data-id=\"f244e00\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f52552 elementor-widget elementor-widget-text-editor\" data-id=\"5f52552\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In mainland Portugal, shipping is free on orders over \u20ac59.90. Pickup at the Braga Pickup Point is always free.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2573\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2573\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How does pickup at the Braga Pickup Point work? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2573\" class=\"elementor-element elementor-element-6215102 e-flex e-con-boxed e-con e-child\" data-id=\"6215102\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a2104c elementor-widget elementor-widget-text-editor\" data-id=\"1a2104c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Available at UNA Concept Store, Avenida Jo\u00e3o XXI, no. 789, Braga. Once your order is confirmed, a pickup code is sent by email. To collect your order, you must present the code received by email together with the ID card of the person named on the order. Free of charge.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2574\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2574\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What if no one is at the address? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2574\" class=\"elementor-element elementor-element-df6aff3 e-flex e-con-boxed e-con e-child\" data-id=\"df6aff3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a0001f elementor-widget elementor-widget-text-editor\" data-id=\"1a0001f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A second delivery attempt is made within the following 24 hours. If delivery is still unsuccessful after the second attempt, or in the case of an incorrect or incomplete address, the full shipping cost may be charged for a new delivery.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2575\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2575\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I cancel after placing an order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2575\" class=\"elementor-element elementor-element-d5b9999 e-flex e-con-boxed e-con e-child\" data-id=\"d5b9999\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bcdb69f elementor-widget elementor-widget-text-editor\" data-id=\"bcdb69f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Yes. Orders can be cancelled by email before dispatch. Once dispatch has been confirmed, cancellation is assessed on a case-by-case basis, in accordance with applicable law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2576\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2576\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> My wine arrived faulty. What should I do? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2576\" class=\"elementor-element elementor-element-9bfb57d e-flex e-con-boxed e-con e-child\" data-id=\"9bfb57d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dae8a23 elementor-widget elementor-widget-text-editor\" data-id=\"dae8a23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We replace any contaminated or damaged product. Contact us with your order number within 30 days of receiving it. The bottle and cork must be returned before we can proceed with the exchange; shipping and collection costs are our responsibility.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16aaf9e e-con-full e-flex e-con e-child\" data-id=\"16aaf9e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fa888f elementor-widget elementor-widget-heading\" data-id=\"4fa888f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping costs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27ca35a elementor-widget elementor-widget-text-editor\" data-id=\"27ca35a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Prices vary by destination and by the number of bottles. Choose your region to see the table.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58458c8 elementor-widget elementor-widget-html\" data-id=\"58458c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ============================================================\n     NATWINE AFICIONADOS \u2014 \"Shipping costs\" block (EN)\n     Paste into an Elementor HTML widget.\n     To change prices: edit only the <li> items inside each .nw-ship__row\n     To add a destination: duplicate a <button role=\"tab\"> and its\n     matching <section role=\"tabpanel\"> (ids must match).\n     ============================================================ -->\n\n<style>\n.nw-ship{\n  --nw-red:#B83550;\n  --nw-red-text:#9D2A41;\n  --nw-cream:#F3F0E7;\n  --nw-cream-soft:#FAF8F2;\n  --nw-border:#B8BEC9;\n  --nw-rule:#D5D9E0;\n  --nw-ink:#191E28;\n  --nw-muted:#778394;\n  --nw-faint:#A5ACBA;\n\n  font-family:inherit;\n  color:var(--nw-ink);\n  background:#fff;\n  border:1px solid var(--nw-border);\n  max-width:100%;\n}\n.nw-ship *,.nw-ship *::before,.nw-ship *::after{box-sizing:border-box;}\n\n\/* ---------- barra de separadores ---------- *\/\n.nw-ship__tabs{\n  display:flex;\n  flex-wrap:wrap;\n  border-bottom:1px solid var(--nw-border);\n}\n.nw-ship__tab{\n  flex:0 1 auto;\n  appearance:none;\n  background:transparent;\n  border:0;\n  border-bottom:3px solid transparent;\n  margin:0;\n  padding:16px 19px 13px;\n  font:inherit;\n  font-size:15px;\n  line-height:1.2;\n  letter-spacing:.01em;\n  color:var(--nw-muted);\n  white-space:nowrap;\n  cursor:pointer;\n  transition:background .15s ease,color .15s ease;\n}\n.nw-ship__tab:hover{color:var(--nw-ink);}\n.nw-ship__tab[aria-selected=\"true\"]{\n  background:var(--nw-cream);\n  border-bottom-color:var(--nw-red);\n  color:var(--nw-red-text);\n}\n.nw-ship__tab:focus-visible{outline:2px solid var(--nw-red);outline-offset:-3px;}\n\n\/* ---------- pain\u00e9is ---------- *\/\n.nw-ship__panel{padding:30px 32px 34px;}\n.nw-ship__panel[hidden]{display:none;}\n\n.nw-ship__title{\n  margin:0;\n  font:inherit;\n  font-size:20px;\n  line-height:1.3;\n  color:var(--nw-ink);\n}\n.nw-ship__eyebrow{\n  margin:7px 0 0;\n  font-size:11px;\n  letter-spacing:.16em;\n  text-transform:uppercase;\n  color:var(--nw-red-text);\n}\n\n\/* ---------- selector de zonas (U.E.) ---------- *\/\n.nw-ship__zones{\n  display:flex;\n  flex-wrap:wrap;\n  gap:10px 34px;\n  margin:0 0 14px;\n  padding:0;\n  border:0;\n}\n.nw-ship__zone{\n  display:inline-flex;\n  align-items:center;\n  gap:11px;\n  font-size:17px;\n  color:var(--nw-ink);\n  cursor:pointer;\n}\n.nw-ship__zone input{\n  width:19px;height:19px;margin:0;\n  accent-color:var(--nw-red-text);\n  cursor:pointer;\n}\n.nw-ship__countries{\n  margin:0 0 26px;\n  font-size:14px;\n  line-height:1.65;\n  color:var(--nw-faint);\n}\n.nw-ship__zonebody[hidden]{display:none;}\n\n\/* ---------- tabela ---------- *\/\n.nw-ship__table{margin-top:26px;}\n.nw-ship__thead,.nw-ship__row{\n  display:flex;\n  align-items:center;\n  justify-content:space-between;\n  gap:16px;\n}\n.nw-ship__thead{\n  padding-bottom:12px;\n  font-size:11px;\n  letter-spacing:.16em;\n  text-transform:uppercase;\n  color:var(--nw-border);\n}\n.nw-ship__rows{margin:0;padding:0;list-style:none;}\n.nw-ship__row{\n  padding:14px 0;\n  border-top:1px solid var(--nw-rule);\n  font-size:16px;\n}\n.nw-ship__price{white-space:nowrap;}\n\n\/* ---------- nota \/ rodap\u00e9 do painel ---------- *\/\n.nw-ship__note{\n  margin-top:22px;\n  padding:15px 18px;\n  background:var(--nw-cream-soft);\n  border:1px solid var(--nw-cream);\n  font-size:14px;\n  line-height:1.6;\n  color:var(--nw-ink);\n}\n.nw-ship__note b{color:var(--nw-red-text);font-weight:600;}\n.nw-ship__note--plain{background:transparent;border:0;padding:15px 0 0;color:var(--nw-muted);}\n\n.nw-ship__ask{\n  margin:18px 2px 0;\n  font-size:14px;\n  color:var(--nw-muted);\n}\n.nw-ship__ask a{color:var(--nw-red-text);text-decoration:underline;}\n\n@media (max-width:600px){\n  .nw-ship__tab{padding:14px 14px 11px;font-size:13.5px;}\n  .nw-ship__panel{padding:24px 20px 28px;}\n  .nw-ship__title{font-size:18px;}\n  .nw-ship__row{font-size:15px;}\n}\n<\/style>\n\n<div class=\"nw-ship\" id=\"nwShip\">\n\n  <div class=\"nw-ship__tabs\" role=\"tablist\" aria-label=\"Shipping costs by destination\">\n    <button class=\"nw-ship__tab\" role=\"tab\" id=\"nwtab-pt\"  aria-controls=\"nwpanel-pt\"  aria-selected=\"true\">Mainland Portugal<\/button>\n    <button class=\"nw-ship__tab\" role=\"tab\" id=\"nwtab-ilhas\" aria-controls=\"nwpanel-ilhas\" aria-selected=\"false\" tabindex=\"-1\">Portuguese Islands<\/button>\n    <button class=\"nw-ship__tab\" role=\"tab\" id=\"nwtab-es\"  aria-controls=\"nwpanel-es\"  aria-selected=\"false\" tabindex=\"-1\">Spain<\/button>\n    <button class=\"nw-ship__tab\" role=\"tab\" id=\"nwtab-ue\"  aria-controls=\"nwpanel-ue\"  aria-selected=\"false\" tabindex=\"-1\">EU<\/button>\n    <button class=\"nw-ship__tab\" role=\"tab\" id=\"nwtab-uk\"  aria-controls=\"nwpanel-uk\"  aria-selected=\"false\" tabindex=\"-1\">United Kingdom<\/button>\n    <button class=\"nw-ship__tab\" role=\"tab\" id=\"nwtab-ch\"  aria-controls=\"nwpanel-ch\"  aria-selected=\"false\" tabindex=\"-1\">Switzerland<\/button>\n    <button class=\"nw-ship__tab\" role=\"tab\" id=\"nwtab-us\"  aria-controls=\"nwpanel-us\"  aria-selected=\"false\" tabindex=\"-1\">U.S.A.<\/button>\n  <\/div>\n\n  <!-- ============ PORTUGAL CONTINENTAL ============ -->\n  <section class=\"nw-ship__panel\" role=\"tabpanel\" id=\"nwpanel-pt\" aria-labelledby=\"nwtab-pt\" tabindex=\"0\">\n    <h3 class=\"nw-ship__title\">Mainland Portugal<\/h3>\n    <p class=\"nw-ship__eyebrow\">Delivery in 48 \/ 72 hours<\/p>\n    <div class=\"nw-ship__table\">\n      <div class=\"nw-ship__thead\"><span>Number of bottles<\/span><span>Price<\/span><\/div>\n      <ul class=\"nw-ship__rows\">\n        <li class=\"nw-ship__row\"><span>1 to 6<\/span><span class=\"nw-ship__price\">&euro;8<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>7 to 12<\/span><span class=\"nw-ship__price\">&euro;10<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>13 to 18<\/span><span class=\"nw-ship__price\">&euro;12<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>19 to 24<\/span><span class=\"nw-ship__price\">&euro;14<\/span><\/li>\n      <\/ul>\n    <\/div>\n    <p class=\"nw-ship__note\">Free shipping on orders over <b>&euro;59.90<\/b>. Collection at our Braga Pickup Point is always free.<\/p>\n  <\/section>\n\n  <!-- ============ PORTUGAL ILHAS ============ -->\n  <section class=\"nw-ship__panel\" role=\"tabpanel\" id=\"nwpanel-ilhas\" aria-labelledby=\"nwtab-ilhas\" tabindex=\"0\" hidden>\n    <h3 class=\"nw-ship__title\">Portuguese Islands<\/h3>\n    <p class=\"nw-ship__eyebrow\">Azores and Madeira<\/p>\n    <div class=\"nw-ship__table\">\n      <div class=\"nw-ship__thead\"><span>Number of bottles<\/span><span>Price<\/span><\/div>\n      <ul class=\"nw-ship__rows\">\n        <li class=\"nw-ship__row\"><span>1 to 6<\/span><span class=\"nw-ship__price\">&euro;16<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>7 to 12<\/span><span class=\"nw-ship__price\">&euro;25<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>13 to 18<\/span><span class=\"nw-ship__price\">&euro;29<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>19 to 24<\/span><span class=\"nw-ship__price\">&euro;34<\/span><\/li>\n      <\/ul>\n    <\/div>\n    <p class=\"nw-ship__note\">Each additional bottle adds <b>&euro;1.70<\/b>.<\/p>\n  <\/section>\n\n  <!-- ============ ESPANHA ============ -->\n  <section class=\"nw-ship__panel\" role=\"tabpanel\" id=\"nwpanel-es\" aria-labelledby=\"nwtab-es\" tabindex=\"0\" hidden>\n    <h3 class=\"nw-ship__title\">Spain<\/h3>\n    <p class=\"nw-ship__eyebrow\">Mainland Spain<\/p>\n    <div class=\"nw-ship__table\">\n      <div class=\"nw-ship__thead\"><span>Number of bottles<\/span><span>Price<\/span><\/div>\n      <ul class=\"nw-ship__rows\">\n        <li class=\"nw-ship__row\"><span>1 to 6<\/span><span class=\"nw-ship__price\">&euro;10<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>7 to 12<\/span><span class=\"nw-ship__price\">&euro;12<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>13 to 18<\/span><span class=\"nw-ship__price\">&euro;13<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>19 to 24<\/span><span class=\"nw-ship__price\">&euro;14<\/span><\/li>\n      <\/ul>\n    <\/div>\n    <p class=\"nw-ship__note\">Each additional bottle adds <b>&euro;1.00<\/b>.<\/p>\n  <\/section>\n\n  <!-- ============ U.E. (3 zonas) ============ -->\n  <section class=\"nw-ship__panel\" role=\"tabpanel\" id=\"nwpanel-ue\" aria-labelledby=\"nwtab-ue\" tabindex=\"0\" hidden>\n    <fieldset class=\"nw-ship__zones\">\n      <legend class=\"sr-only\" style=\"position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);\">Destination zone<\/legend>\n      <label class=\"nw-ship__zone\"><input type=\"radio\" name=\"nwZone\" value=\"z1\" checked> Zone 1<\/label>\n      <label class=\"nw-ship__zone\"><input type=\"radio\" name=\"nwZone\" value=\"z2\"> Zone 2<\/label>\n      <label class=\"nw-ship__zone\"><input type=\"radio\" name=\"nwZone\" value=\"z3\"> Zone 3<\/label>\n    <\/fieldset>\n\n    <div class=\"nw-ship__zonebody\" data-zone=\"z1\">\n      <p class=\"nw-ship__countries\">Germany, France.<\/p>\n      <div class=\"nw-ship__table\">\n        <div class=\"nw-ship__thead\"><span>Number of bottles<\/span><span>Price<\/span><\/div>\n        <ul class=\"nw-ship__rows\">\n          <li class=\"nw-ship__row\"><span>1 to 6<\/span><span class=\"nw-ship__price\">&euro;20<\/span><\/li>\n          <li class=\"nw-ship__row\"><span>7 to 12<\/span><span class=\"nw-ship__price\">&euro;30<\/span><\/li>\n          <li class=\"nw-ship__row\"><span>13 to 18<\/span><span class=\"nw-ship__price\">&euro;43<\/span><\/li>\n        <\/ul>\n      <\/div>\n    <\/div>\n\n    <div class=\"nw-ship__zonebody\" data-zone=\"z2\" hidden>\n      <p class=\"nw-ship__countries\">Austria, Belgium, Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Greece, Netherlands, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Czechia, Romania.<\/p>\n      <div class=\"nw-ship__table\">\n        <div class=\"nw-ship__thead\"><span>Number of bottles<\/span><span>Price<\/span><\/div>\n        <ul class=\"nw-ship__rows\">\n          <li class=\"nw-ship__row\"><span>1 to 6<\/span><span class=\"nw-ship__price\">&euro;25<\/span><\/li>\n          <li class=\"nw-ship__row\"><span>7 to 12<\/span><span class=\"nw-ship__price\">&euro;35<\/span><\/li>\n          <li class=\"nw-ship__row\"><span>13 to 18<\/span><span class=\"nw-ship__price\">&euro;45<\/span><\/li>\n        <\/ul>\n      <\/div>\n    <\/div>\n\n    <div class=\"nw-ship__zonebody\" data-zone=\"z3\" hidden>\n      <p class=\"nw-ship__countries\">Denmark, Finland, Liechtenstein, Monaco, Norway, San Marino, Sweden.<\/p>\n      <div class=\"nw-ship__table\">\n        <div class=\"nw-ship__thead\"><span>Number of bottles<\/span><span>Price<\/span><\/div>\n        <ul class=\"nw-ship__rows\">\n          <li class=\"nw-ship__row\"><span>1 to 6<\/span><span class=\"nw-ship__price\">&euro;38<\/span><\/li>\n          <li class=\"nw-ship__row\"><span>7 to 12<\/span><span class=\"nw-ship__price\">&euro;48<\/span><\/li>\n          <li class=\"nw-ship__row\"><span>13 to 18<\/span><span class=\"nw-ship__price\">&euro;60<\/span><\/li>\n        <\/ul>\n      <\/div>\n      <p class=\"nw-ship__note\">If customs duties and VAT apply, they must be paid to the courier.<\/p>\n    <\/div>\n  <\/section>\n\n  <!-- ============ REINO UNIDO ============ -->\n  <section class=\"nw-ship__panel\" role=\"tabpanel\" id=\"nwpanel-uk\" aria-labelledby=\"nwtab-uk\" tabindex=\"0\" hidden>\n    <h3 class=\"nw-ship__title\">United Kingdom<\/h3>\n    <p class=\"nw-ship__eyebrow\">Minimum order of &euro;200<\/p>\n    <div class=\"nw-ship__table\">\n      <div class=\"nw-ship__thead\"><span>Number of bottles<\/span><span>Price<\/span><\/div>\n      <ul class=\"nw-ship__rows\">\n        <li class=\"nw-ship__row\"><span>1 to 6<\/span><span class=\"nw-ship__price\">&euro;20<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>7 to 12<\/span><span class=\"nw-ship__price\">&euro;30<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>13 to 18<\/span><span class=\"nw-ship__price\">&euro;43<\/span><\/li>\n      <\/ul>\n    <\/div>\n    <p class=\"nw-ship__note\">In addition to delivery, a fixed tax and a customs charge apply, comprising: UK VAT (20%), except on non-alcoholic products, fruit juices, books and magazines; customs duties (&euro;3.50 per 75 cl bottle); DHL's fixed handling fee (&euro;17 per order); and exchange-rate charges. All customs and tax charges are paid at the time of ordering.<\/p>\n  <\/section>\n\n  <!-- ============ SU\u00cd\u00c7A ============ -->\n  <section class=\"nw-ship__panel\" role=\"tabpanel\" id=\"nwpanel-ch\" aria-labelledby=\"nwtab-ch\" tabindex=\"0\" hidden>\n    <h3 class=\"nw-ship__title\">Switzerland<\/h3>\n    <p class=\"nw-ship__eyebrow\">Prices excluding taxes<\/p>\n    <div class=\"nw-ship__table\">\n      <div class=\"nw-ship__thead\"><span>Number of bottles<\/span><span>Price<\/span><\/div>\n      <ul class=\"nw-ship__rows\">\n        <li class=\"nw-ship__row\"><span>1 to 6<\/span><span class=\"nw-ship__price\">&euro;38<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>7 to 12<\/span><span class=\"nw-ship__price\">&euro;48<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>13 to 18<\/span><span class=\"nw-ship__price\">&euro;60<\/span><\/li>\n      <\/ul>\n    <\/div>\n    <p class=\"nw-ship__note\">If customs duties and VAT apply, they must be paid to the courier.<\/p>\n  <\/section>\n\n  <!-- ============ E.U.A. ============ -->\n  <section class=\"nw-ship__panel\" role=\"tabpanel\" id=\"nwpanel-us\" aria-labelledby=\"nwtab-us\" tabindex=\"0\" hidden>\n    <h3 class=\"nw-ship__title\">U.S.A.<\/h3>\n    <p class=\"nw-ship__eyebrow\">Prices excluding taxes<\/p>\n    <div class=\"nw-ship__table\">\n      <div class=\"nw-ship__thead\"><span>Number of bottles<\/span><span>Price<\/span><\/div>\n      <ul class=\"nw-ship__rows\">\n        <li class=\"nw-ship__row\"><span>1 to 6<\/span><span class=\"nw-ship__price\">&euro;150<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>7 to 12<\/span><span class=\"nw-ship__price\">&euro;205<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>13 to 18<\/span><span class=\"nw-ship__price\">&euro;305<\/span><\/li>\n        <li class=\"nw-ship__row\"><span>19 to 24<\/span><span class=\"nw-ship__price\">&euro;395<\/span><\/li>\n      <\/ul>\n    <\/div>\n    <p class=\"nw-ship__note\">If customs duties and VAT apply, they must be paid to the courier.<\/p>\n  <\/section>\n\n<\/div>\n\n\n<script>\n(function () {\n  var root = document.getElementById('nwShip');\n  if (!root || root.dataset.nwReady) return;\n  root.dataset.nwReady = '1';\n\n  var tabs = [].slice.call(root.querySelectorAll('.nw-ship__tab'));\n\n  function select(tab, focus) {\n    tabs.forEach(function (t) {\n      var on = t === tab;\n      t.setAttribute('aria-selected', on ? 'true' : 'false');\n      t.tabIndex = on ? 0 : -1;\n      var panel = document.getElementById(t.getAttribute('aria-controls'));\n      if (panel) panel.hidden = !on;\n    });\n    if (focus) tab.focus();\n  }\n\n  tabs.forEach(function (tab, i) {\n    tab.addEventListener('click', function () { select(tab); });\n    tab.addEventListener('keydown', function (e) {\n      var k = e.key, next = null;\n      if (k === 'ArrowRight') next = tabs[(i + 1) % tabs.length];\n      else if (k === 'ArrowLeft') next = tabs[(i - 1 + tabs.length) % tabs.length];\n      else if (k === 'Home') next = tabs[0];\n      else if (k === 'End') next = tabs[tabs.length - 1];\n      if (next) { e.preventDefault(); select(next, true); }\n    });\n  });\n\n  var zoneBodies = [].slice.call(root.querySelectorAll('.nw-ship__zonebody'));\n  root.querySelectorAll('input[name=\"nwZone\"]').forEach(function (input) {\n    input.addEventListener('change', function () {\n      zoneBodies.forEach(function (b) { b.hidden = b.dataset.zone !== input.value; });\n    });\n  });\n})();\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-846291e elementor-widget elementor-widget-text-editor\" data-id=\"846291e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Any questions about your destination? <a href=\"mailto:info@natwineaficionados.com\">Send us a message<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b27eca1 e-con-full e-flex e-con e-child\" data-id=\"b27eca1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41fa391 elementor-widget elementor-widget-heading\" data-id=\"41fa391\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Applicable law<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdc78fd elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"fdc78fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Influente &amp; Peculiar Unipessoal Lda recognises all its customers' right to withdraw from contracts entered into, allowing the return of purchased products within 14 days, under the terms of Decree-Law no. 24\/2014 of 14 February, as currently in force, which transposes Directive 2011\/83\/EU on consumer rights.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">All purchases made on this website are subject to Portuguese law. Any dispute or disagreement over the interpretation of these terms of sale will be submitted to the competent Portuguese court.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">If the customer is located outside mainland Portugal, any legal proceedings must be brought exclusively before the Portuguese courts.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Under article 18 of Law no. 144\/2015 of 8 September, please note that the available Alternative Dispute Resolution entity is the Braga Consumer Dispute Arbitration Centre (CIAB \u2014 Arbitration Court):<br><br>  Address: Rua D. Afonso Henriques n.\u00ba 1, 4700-030 Braga, Portugal<br> Email: geral@ciab.pt<br> Phone: +351 253 617 604<br> Website: www.ciab.pt<br> Hours: 9:00 a.m. \u2014 4:00 p.m. (Portugal time)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48d0aca e-con-full e-flex e-con e-child\" data-id=\"48d0aca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f75ad1 elementor-widget elementor-widget-heading\" data-id=\"5f75ad1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Orders<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0552794 elementor-widget elementor-widget-text-editor\" data-id=\"0552794\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Confirmation, changes and payment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a9d5fa elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2a9d5fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Once confirmed, an email is sent to the registered address with the order details and the corresponding invoice. If you do not receive the email, <a href=\"mailto:info@natwineaficionados.com\">contact us<\/a> so we can resend the notification.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">To correct or change details before dispatch, please contact us as soon as possible. Changes to orders that have already been dispatched are assessed on a case-by-case basis.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Orders are only processed once payment has been received in full. Placing an order, by itself, does not constitute a reservation of the products.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">If an order cannot be fulfilled, in part or in full, you will be contacted immediately so we can find the most suitable solution.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45b9b65 e-con-full e-flex e-con e-child\" data-id=\"45b9b65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2efc82c elementor-widget elementor-widget-heading\" data-id=\"2efc82c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exchanges and returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53d783e elementor-widget elementor-widget-text-editor\" data-id=\"53d783e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cancellation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89bdcc6 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"89bdcc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Orders can be cancelled by email before dispatch. Once dispatch has been confirmed, cancellation is assessed on a case-by-case basis, in accordance with applicable law. To cancel, please provide the order number, tax ID and delivery address used for the purchase.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c6f42c elementor-widget elementor-widget-text-editor\" data-id=\"1c6f42c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Exchanges and faulty products<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e140231 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"e140231\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">We replace any contaminated or damaged product. The bottle and cork must be returned before we proceed with the exchange; shipping and collection costs are our responsibility. For exchanges or returns, please contact us with your order number. Customers have 30 days from the date of receipt to report any defect. In the case of an incorrect item being sent, the deadline is 14 days.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">To return an item, the product must be in perfect condition and, where applicable, in its original packaging, accompanied by proof of purchase or invoice. Once the goods are received and their condition confirmed, the amount is refunded using the payment method originally used, or another solution agreed in advance.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">We take responsibility for defects arising from manufacturing or raw materials. After review by us and the producer, an exchange or refund is carried out at no cost to the customer.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23db4e5 elementor-widget elementor-widget-text-editor\" data-id=\"23db4e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>What is not accepted<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae2695e elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ae2695e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Returns are not accepted for products that have been used, altered or modified. We are not responsible for defects arising from incorrect use, negligence, poor storage conditions or force majeure.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions Shipping, Exchanges and Returns How your wine reaches you, what it costs for each destination, and what to do if something doesn&#8217;t go as expected. All in one place. Last updated \u2014 August 2026 Frequently asked questions Shipping costs Applicable law Orders Exchanges and returns Frequently asked questions Quick answers to the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20183","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Support | Natwine Aficionados<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/natwineaficionados.com\/en\/customer-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Support | Natwine Aficionados\" \/>\n<meta property=\"og:description\" content=\"Terms and Conditions Shipping, Exchanges and Returns How your wine reaches you, what it costs for each destination, and what to do if something doesn&#8217;t go as expected. 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